Difference between revisions of "Troubleshooting"

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(Created page with "== Troubleshooting == === Common error messages === ==== Process ==== '''Receiving an email saying there are ‘Unmapped fields’.''' The reason for this is that there a...")
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Revision as of 14:03, 6 May 2016

Troubleshooting

Common error messages

Process

Receiving an email saying there are ‘Unmapped fields’.

The reason for this is that there are columns on the CSV file, which the EN Connector has no mapping rule for. IE, it does not know where to save the data to the Engaging Networks Import Record.



Mappings Page

Under ‘Engaging Networks Mapping’, when saving a Mapping and the following error occurs:


Attempt to de-reference a null object Error is in expression '{!pullFromDb}' in component <apex:commandButton> in page en_connector:engaging_networks_mapping

An unexpected error has occurred. Your solution provider has been notified. (EN_Connector)