Difference between revisions of "Troubleshooting"

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(Process)
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== Troubleshooting ==
 
 
 
 
=== Common error messages ===
 
=== Common error messages ===
  
== Process ==
 
  
 
'''Receiving an email saying there are ‘Unmapped fields’.'''
 
'''Receiving an email saying there are ‘Unmapped fields’.'''
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The reason for this is that there are columns on the CSV file, which the EN Connector has no mapping rule for. IE, it does not know where to save the data to the Engaging Networks Import Record.
 
The reason for this is that there are columns on the CSV file, which the EN Connector has no mapping rule for. IE, it does not know where to save the data to the Engaging Networks Import Record.
  
==== Mappings Page ====
 
  
  
Under ‘Engaging Networks Mapping’, when saving a Mapping and the following error occurs:
 
  
 +
'''Under ‘Engaging Networks Mapping’, when saving a Mapping and the following error occurs:'''
  
 
<sub>
 
<sub>
 
Attempt to de-reference a null object
 
Attempt to de-reference a null object
 +
 
Error is in expression '{!pullFromDb}' in component <apex:commandButton> in page en_connector:engaging_networks_mapping
 
Error is in expression '{!pullFromDb}' in component <apex:commandButton> in page en_connector:engaging_networks_mapping
 +
  
 
An unexpected error has occurred. Your solution provider has been notified. (EN_Connector)
 
An unexpected error has occurred. Your solution provider has been notified. (EN_Connector)
 
</sub>
 
</sub>
 +
 +
Probable solution
 +
 +
Check the pull or push query filters, under the mapping. A common mistake is to have a blank filter that does not reference anything.

Revision as of 14:05, 6 May 2016

Common error messages

Receiving an email saying there are ‘Unmapped fields’.

The reason for this is that there are columns on the CSV file, which the EN Connector has no mapping rule for. IE, it does not know where to save the data to the Engaging Networks Import Record.



Under ‘Engaging Networks Mapping’, when saving a Mapping and the following error occurs:

Attempt to de-reference a null object

Error is in expression '{!pullFromDb}' in component <apex:commandButton> in page en_connector:engaging_networks_mapping


An unexpected error has occurred. Your solution provider has been notified. (EN_Connector)

Probable solution

Check the pull or push query filters, under the mapping. A common mistake is to have a blank filter that does not reference anything.