Troubleshooting

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Receiving an email saying there are ‘Unmapped fields’.

The reason for this is that there are columns on the CSV file, which the EN Connector has no mapping rule for.

Meaning, it does not know where to save the data to the Engaging Networks Import Record.


Solution

Be sure to add the mappings to the Custom settings: Engaging Networks Mapping object.



Under ‘Engaging Networks Mapping’, when saving a Mapping and the following error occurs:


Attempt to de-reference a null object

Error is in expression '{!pullFromDb}' in component <apex:commandButton> in page en_connector:engaging_networks_mapping

An unexpected error has occurred. Your solution provider has been notified. (EN_Connector)


Probable solution

Check the pull or push query filters, under the mapping. A common mistake is to have a blank filter that does not reference anything.